Home / Expertise / Commercial / Consumer Law

Consumer Law

Netherlands

In the contractual relationship between consumers and businesses, different rules apply than those for contractual relationships between businesses themselves. The law simply gives more rights and further-reaching protection to the consumer than to the business. For example, the consumer is free to choose between replacement or repair of a product if there is something wrong with it. A consumer can also claim that a product he has bought does not meet the expectations aroused in him, through advertising material for example. In addition, the law prohibits the use of a number of clauses in general terms and conditions if a contract is concluded with a consumer.

If your business is targeting the consumer, it is advisable to have a number of matters such as your general terms and conditions, advertising materials and user instructions tested by a specialist lawyer. Our lawyers at CMS have just the knowledge you need in this area and can advise you on all aspects of consumer law.

Read more Read less
25 February 2019
Dis­rup­tion 2.0 – here we go again
Wheth­er you are con­cerned or ex­hil­ar­ated, the age of AI is here – from vir­tu­al as­sist­ants, to driver­less vehicles and fric­tion­less shops. CMS’ latest re­port uses ex­tens­ive con­sumer re­search and a sur­vey of busi­ness lead­ers to ex­plore AI tech­no­lo­gies and the new cus­tom­er jour­ney, the chal­lenges of im­ple­ment­ing AI, and the con­sumer at­ti­tudes that will ul­ti­mately shape its fu­ture.Key themes arising from the re­search in­clude:Data, trust & eth­ics in AI – why re­tail­ers and con­sumer or­gan­isa­tions may need AI eth­ics boardsCon­sumer read­i­ness - why age is keyAI skills short­ages in con­sumer or­gan­isa­tionsHow AI might ac­tu­ally re­in­vig­or­ate, not hurt, the high-streetLeg­al & reg­u­lat­ory con­cerns - from the com­pet­i­tion as­pects of dy­nam­ic pri­cing to GDPR in auto­mated de­cision mak­ing.If you would like a hard copy of the at­tached re­port please con­tact Mael Habell-Aili.
June 2019
CMS Con­sumer Products Glob­al Bro­chure
As lead­ing ad­visers to the con­sumer products sec­tor, we help com­pan­ies cre­ate, de­liv­er, and sell their goods, pro­tect­ing their in­nov­a­tion and mar­ket po­s­i­tion every step of the way. We work with top FM­CG, fash­ion & lux­ury, house­hold goods, and food & bever­age com­pan­ies, as well as re­tail­ers.
June 2019
CMS Com­mer­cial Glob­al Bro­chure
Com­mer­cial law reaches in­to all sec­tors. It is the core of every busi­ness.Today’s in­creas­ingly reg­u­lated mar­kets de­mand that op­er­at­ors man­age com­mer­cial risk as they work to­wards their busi­ness ob­ject­ives. Suc­cess de­pends on suc­cess­ful re­la­tion­ships with cus­tom­ers and sup­pli­ers, based on ef­fect­ive sec­tor-spe­cif­ic con­tracts. Busi­nesses need the right leg­al an­swers, groun­ded in the con­text of their spe­cif­ic mar­kets. Our mul­tidiscip­lin­ary teams are trained to un­der­stand the cul­tur­al and busi­ness factors im­pact­ing our cli­ents’ com­mer­cial ar­range­ments.

Feed

Show only
26/03/2020
So­cial dis­tan­cing and re­tail in the Neth­er­lands: cur­rent reg­u­la­tions and...
20/06/2019
EU 'New Deal for Con­sumer­s' is com­ing
June 2018
Me­dia gi­ants dis­rupt mar­ket with con­tent shar­ing deal
An­nu­al Re­view 2017-2018
28/12/2017
Ac­tu­al­iteiten Pro­ces- en Verbin­ten­is­sen­recht
04/04/2017
Con­sumer or­gan­iz­a­tion claim against NN Group amount­ing to bil­lions
26/05/2014
China re­vises the im­ple­ment­ing reg­u­la­tions of the PRC Trade­mark Law
26/06/2013
China re­leases new Con­sumer Pro­tec­tion Law for pub­lic con­sulta­tion
06/03/2013
1 April 2013: Start of the Neth­er­lands Au­thor­ity for Con­sumers and Mar­kets...
01/08/2002
Mar­ket­ing Prac­tice Reg­u­la­tion and Con­sumer Pro­tec­tion in the EC Mem­ber...